Information Support Specialist

Matina IT Park, Davao, Philippines

Full-time

Job Description

We are seeking a dedicated Information Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to employees and clients regarding hardware, software, and network-related issues. The Information Support Specialist will be the first point of contact for troubleshooting problems, offering solutions, and ensuring that all IT-related issues are resolved promptly and effectively.

Responsibilities

Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Install, configure, and maintain computer systems, software, and peripherals.
Assist with the setup and deployment of new hardware and software.
Maintain accurate records of issues and resolutions within the help desk ticketing system.
Collaborate with other IT staff to address complex issues and escalate when necessary.
Conduct training sessions for employees to enhance their knowledge of IT systems and software.
Monitor and maintain IT infrastructure to ensure optimal performance and security.
Stay updated on the latest technology trends and best practices in IT support.

Requirements

Proven experience as an Information Support Specialist, IT Support Technician, or in a similar role.
Strong knowledge of computer hardware, software, and network systems.
Excellent troubleshooting and problem-solving skills.
Proficiency in operating systems (Windows, macOS, Linux) and common software applications.
Familiarity with help desk software and ticketing systems.
Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
Ability to manage multiple tasks and prioritize effectively.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.